Services
Paid Recruitment Advertising Candidate Engagement Candidate Nurture Employer Brand Creative Patient Acquisition
Company
AI agents Clinician recruitment Patient acquisition Pricing Book a 30-minute call
Free calculator

What is a new patient worth?

Lifetime value tells you how much you can afford to spend to win a patient. Without it, every marketing budget is a guess.

Defaults are typical, not yours. Change any number.

Enter average revenue per visit, how often patients come back, and how long they stay. The calculator returns lifetime value and the most you can spend to acquire a patient at a healthy ratio.

Why lifetime value changes the budget conversation

A practice that judges marketing on first-visit revenue will always think acquisition is too expensive. A patient who pays $180 today and returns three times a year for four years is worth more than $2,000 in revenue. Seen that way, a $150 cost per new patient is not expensive. It is one of the best investments the practice makes.

The ratio matters as much as the number. Three to one is a common floor, because it leaves room for overhead and the patients who never come back. Compare the ceiling here with your actual cost from the patient acquisition cost calculator.

How to raise lifetime value

Retention is the lever most practices ignore. Recall reminders, easy rebooking, and reactivating patients who have gone quiet all extend the years a patient stays. See patient reactivation examples for messages that bring lapsed patients back.

Free first step

Want your real number instead of an estimate?

We request an appointment the way a new patient would: your form, your phone line, your hours. Then we time every step and send a short written report in two business days. Reply speed, booking friction, and where inquiries go quiet. Free, no obligation.

Prefer to talk it through? Book a 30-minute call.

Common questions

Straight answers

How do you calculate patient lifetime value?
Multiply average revenue per visit by visits per year and by the average number of years a patient stays, then multiply by gross margin. For example, $180 × 3 visits × 4 years × 55 percent margin is about $1,188.
What is a good LTV to CAC ratio for a practice?
Three to one is a common minimum, meaning lifetime value is at least three times the cost of acquiring the patient. Higher ratios suggest room to spend more on growth.
Should lifetime value use revenue or profit?
Use gross margin. Revenue overstates what you can afford, because each visit carries staff, supply, and facility costs.
How do referrals affect patient lifetime value?
Each patient who refers others adds the value of those patients. If the average patient refers 0.3 new patients over their lifetime, effective lifetime value rises by about 30 percent.