AI agents / Missed calls
Every missed call gets a text back in seconds.
A new patient calls during lunch, gets voicemail, and calls the next practice on the list. They rarely leave a message. Missed call text back sends them a text within seconds, so the conversation keeps going on their phone instead of someone else's.
How it works
- A call to your practice number goes unanswered.
- Within seconds, the caller gets a text from your practice: "Sorry we missed your call. This is [Practice]. Can I help by text? I can check insurance or find you a time."
- The AI receptionist answers logistics, books the visit, or routes to the right person.
- Clinical concerns trigger scripted safety language and an immediate handoff.
What the first text should say
Sorry we missed your call. This is [Practice]. I can help by text: want me to check your insurance or find you an appointment time? For anything urgent, call 911.
Short, identifies the practice, offers the two things new patients want, and states the emergency line. Every word earns its place.
Rules that matter
- Text from the same number the patient called, so they recognize it.
- Send only to numbers that called you, and include opt-out handling. Register the campaign with TCR.
- Logistics only in message bodies. No conditions, no services that would be sensitive on a lock screen.
- Exclude known internal and vendor numbers so staff and suppliers do not get texted.
Where it fits
Missed call text back is the simplest entry point to an AI receptionist: one trigger, an obvious before and after, and it often recovers patients within the first week.
Common questions
Straight answers
What is missed call text back?
An automation that sends a text to anyone whose call to your practice went unanswered, within seconds, offering to help by message. With an AI receptionist behind it, the text conversation can answer questions and book the appointment.
Is missed call text back legal for medical practices?
Generally yes when it replies to someone who just called you, includes opt-out handling, and runs on a registered texting campaign. Keep message content to logistics and review consent language with counsel.
What should a missed call text say?
Identify the practice, offer to help by text with the two common needs (insurance and appointments), and include emergency guidance. Keep it under two sentences.
Does missed call text back work for dental and therapy practices?
Yes. Any practice where new patients call during busy hours or after close benefits, and dental and therapy offices with heavy lunchtime call volume often see the fastest results.
Free first step
Call your own practice at lunch tomorrow.
Send us one service line. We inquire the way a real patient would tonight, time the reply, and show you the thread the agent would have sent. Free, two business days.
Book your 30-minute call